Note : Please do not share your ATM and Web PIN to anyone, also do not write such information anywhere on your card or on any document. Blacktree will never ask for the same.
It‘s bummed to us if you're not 100% satisfied with the items you received, we gladly accept returns postmarked within 15 days after the date of delivery and we have made the returns so easy for you!
Process for self-help return
- Sign into your BlackTree account.
- Find the order in My Orders , click the “Return Item” button.
- Select the item(s) you would like to return, indicate the reasons, and submit.
- Select the mailing method: self-sending or pick-up service (choose the pick-up address and post office required information).
- The logistics company will contact you as soon as possible, please wait for the courier to pick up the package or take the sealed package to the nearby mailing point and send to the address of BlackTree return centre.
- We will confirm the parcel immediately after we receive the return, update the status of the return and refund within 7 working days. The refund will be returned to you on your BlackTree wallet or to your original payment account.
Return with the help of customer service
- Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your BlackTree wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
*If your order is paid by COD, then your wallet balance cannot be withdrawn, it can be used together with coupon code and points on your next purchase.
- Return Time & Order Status
- Returns must be postmarked within 15 days after the date of delivery.
- Orders must be delivered, and the address of the recipient must be in India.
- If you receive a damaged/defective item, BLACKTREE Customer Service should be notified within 24 hours of receipt.
- Available Return Items
The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
- Bundling Promotion Items Return/Items with Certain Promotions Return
- All items in bundling promotion are not eligible for partial cancels, exchanges, or returns.
- Items with non-returnable marks and free gifts cannot be returned.
- Items with 'non-returnable', 'flash sale', 'promotion item cannot be returned' marks as well free gifts, cannot be returned and exchanged.
- Items returned must be in their unused condition with the original packing. We do not accept returned item(s) that have been worn, damaged, washed, or altered in any way.
- Regarding Mismatched Products
We do not accept returned items that were sent back by you directly without checking with us first. Please be sure to double check your returns before shipping them out, we will not be held responsible for the return of non-BLACKTREE products.
- Return Method & Cost
We do not offer Freight to Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please Note: BLACKTREE reserves the right not to process returns in the following situations:
- Return Exceeds the return time limit
- Return Non-BLACKTREE Items
- Return items belong in the NON-Returnable category
- Return without application.
- Refund method
The refund will be initiated to your BLACKTREE Wallet or the original payment account per your request.
- Refund process time
- Refund will be initiated within 48 hours from BLACKTREE side upon receipt of your package.
- If you choose BLACKTREE Wallet , the money will be refunded to your BLACKTREE account( within 24 hours after BLACKTREE initiated).
- If you choose Original Payment Account , specific time of the money refunding to your original payment account according to your payment mode/bank account (normally takes 2-10 working days after BLACKTREE initiated).
Pick-up service charge for ₹ 65 will be deducted from total refund. Self-sending shipping fee will be at your own cost.
Please Note: Refunds will be initiated for items price only, other fees like shipping guarantee, shipping, COD service charges are non-refundable.
If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our returns address and will affect the processing of your return.
Address for returns and exchanges:
126/7 West Boring Canal Road